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  1. ADOBE
  2. ADB-113

Illustrator/ InDesign: Update issue when updating asset server side

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 1.2
    • Component/s: Adobe Connector

      Description

      Scenario for Illustrator and InDesign:

      Client plugin version: 1.2.5

      • Open InDesign
      • Open or create a new INDD project
      • Place an asset
      • Update the asset server side (with direct edit)
      • On the sync user action upper side (called "Reload"): a red icon is displayed, as well as on the placed asset

      Results:

      • Current result:
        Clicking once on Reload is updating the asset but the red badge remains and preview of the asset on the connector is not updated (see screenshot1)
        Clicking a second time on reload deletes the red badge but preview is still not uploaded (see screenshot2).
        Doing a new search uploads the page and preview is updated along with the green badge. (see screenshot 3)
      • Expected result:
        Clicking once on reload updates the asset, deletes the red badge, update the preview of the asset and put a green badge (screenshot 3).

      Same Results on Illustrator and InDesign.

        Attachments

        1. Screen Shot1.png
          Screen Shot1.png
          1.68 MB
        2. Screen Shot 2.png
          Screen Shot 2.png
          1.69 MB
        3. Screen Shot3.png
          Screen Shot3.png
          1.29 MB

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                Dates

                • Created:
                  Updated:
                  Resolved: