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  1. Nuxeo Platform
  2. NXP-32834

Nuxeo Server won't start

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    Details

    • Type: Bug
    • Status: Open
    • Priority: Blocker
    • Resolution: Unresolved
    • Affects Version/s: 2023.15
    • Fix Version/s: None
    • Component/s: Retention

      Description

      I'm revising this ticket because 1) I have seen the problem now on localhost, AWS, and GCP, so it's not GCP-specific 2) I have seen the problem with many different plug-ins so I no longer think it's nuxeo-retention-specific.

      The generic problem is that Nuxeo Server fails to start with "Starting process is taking too long - giving up."

      It usually happens when a stack has "lots" of plug-ins but I have not been able to isolate it to a certain set of plug-ins.

      In the original ticket it happened when adding nuxeo-retention. In the latest iteration it happens when adding pii-redaction (it's a multi-layer Studio project).

      In most cases if I remove the most recently added plug-in, it works ok. But the strange thing is sometimes after iterating over troubleshooting, adding and removing plug-ins, it will sometimes work fine after a while with all plug-ins installed. I.e. it seems to be related to 1) the quantity of plug-ins 2) the order in which they are deployed?

      This time I have some thread dumps from a failing server so I will attach those.

        Attachments

        1. nuxeo2023.20.15.server.log
          78 kB
        2. metrics-off.tar.gz
          39 kB
        3. log-example.txt
          2 kB
        4. log4j2.xml
          14 kB
        5. dump-dockerVolumeLogs.tar.gz
          43 kB
        6. dump3.tar.gz
          43 kB
        7. dump2.tar.gz
          43 kB
        8. 3.txt
          230 kB
        9. 2.txt
          231 kB
        10. 140.txt
          221 kB
        11. 108.txt
          10 kB
        12. 1.txt
          230 kB

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                Dates

                • Created:
                  Updated: