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  1. Nuxeo Platform
  2. NXP-24688

Loading a Video document freezes the browser


    • Type: Bug
    • Status: Resolved
    • Priority: Critical
    • Resolution: Won't Fix
    • Affects Version/s: 9.10-HF03
    • Fix Version/s: None
    • Component/s: Web UI


      In a demo, clicking on a video document sometime just freezes the browser (using latest version - 65.0.3325.181 - of Chrome).

      The symptom is:

      • Search for documents
      • In the thumbnails, click a Video document to open it
      • Chrome freezes and becom unresponsive. Sometime, you still can click the "reload" button, but, often, you can't. And reloading, anyway, does not solve anything

      Chrome has to be quit, and most often force-quit

      Test done with Chrome on Mac OS High Sierra, the server is deployed on an AWS instance, with S3 binary manager, CloudFront support and embedded elasticsearch. Videos can be hudge and stored in S3 + Using Cloud Front, but it happened also for small videos (~30MB).
      Not tested with other browsers

      One big problem is that it is not 100% reproductible. I tried in the past 10 mn and had no issues, and can't figure out what the pattern is.

      Using Nuxeo 9.10 HF03. Here is the output of mp-list (will add the private packages elsewhere)

      hotfix     started	nuxeo-9.10-HF01 (id: nuxeo-9.10-HF01-1.0.0)
      hotfix     started	nuxeo-9.10-HF02 (id: nuxeo-9.10-HF02-1.0.0)
      hotfix     started	nuxeo-9.10-HF03 (id: nuxeo-9.10-HF03-1.0.0)
       addon     started	amazon-s3-online-storage (id: amazon-s3-online-storage-1.8.3)
       addon     started	disney-parks-poc-plugin (id: disney-parks-poc-plugin-9.10.0-SNAPSHOT)
       addon     started	easyshare (id: easyshare-1.4.4)
       addon     started	nuxeo-cc-connector-marketplace (id: nuxeo-cc-connector-marketplace-1.2.9)
       addon     started	nuxeo-csv (id: nuxeo-csv-1.6.3)
       addon     started	nuxeo-dam (id: nuxeo-dam-6.3.3)
       addon     started	nuxeo-diff (id: nuxeo-diff-1.8.3)
       addon     started	nuxeo-diff-pictures (id: nuxeo-diff-pictures-1.2.3)
       addon     started	nuxeo-drive (id: nuxeo-drive-1.7.4)
       addon     started	nuxeo-jsf-ui (id: nuxeo-jsf-ui-9.10.0-HF01)
       addon     started	nuxeo-liveconnect (id: nuxeo-liveconnect-1.2.4)
       addon     started	nuxeo-platform-importer (id: nuxeo-platform-importer-1.8.3)
       addon     started	nuxeo-spreadsheet (id: nuxeo-spreadsheet-1.3.4)
       addon     started	nuxeo-template-rendering (id: nuxeo-template-rendering-6.7.3)
       addon     started	nuxeo-vision (id: nuxeo-vision-1.2.3)
       addon     started	nuxeo-web-ui (id: nuxeo-web-ui-2.2.0)
       addon     started	rainier-sports-portal-package (id: rainier-sports-portal-package-9.10.0-SNAPSHOT)
       addon     started	saml2-authentication (id: saml2-authentication-1.3.4)


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