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  1. Nuxeo ECM Build/Test Environment
  2. NXBT-1641

Send reminder to customers on inactive tickets

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    Details

    • Type: Task
    • Status: Resolved
    • Priority: Minor
    • Resolution: Won't Do
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Epic Link:
    • Tags:
    • Sprint:
      nxsupport 10.3.2, nxsupport 10.3.3, nxsupport 10.10.1, nxsupport 10.10.2, nxsupport 11.1.1, nxsupport 11.1.4, nxsupport 11.1.5
    • Story Points:
      3

      Description

      1. Periodically (every day?), a script should check tickets for inactivity based on the latest update and the current process.
      2. It should send reminders in the local customer language (English/French at first)
      3. It should close the ticket when the process reaches its end (after several reminders -> see support documentation) and send another localized message when closing the ticket.
      4. Tickets with a tag noreminder should be excluded from the process. For example, this will handle probation periods when a server has to be tested for stability on an agreed timeframe. In this case the probation period is higher than the sweeping delay.

        Attachments

          Issue Links

          depends on

          New Feature - A new feature of the product, which has yet to be developed. NXBT-1640 set up Jenkins account for detectlanguage.com access

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

          New Feature - A new feature of the product, which has yet to be developed. NXBT-1642 add detectlanguage.com credentials to .netrc file on QA slaves

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

          Task - A task that needs to be done. NXBT-1657 Add makeIssueTransition to the JIRA lib

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

          Task - A task that needs to be done. NXBT-1658 Add createIssueComment to the JIRA lib

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

          Task - A task that needs to be done. NXBT-1661 Export JIRA functions from releaseNotes.sh to JIRA lib and add tests

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

          Task - A task that needs to be done. NXBT-1876 create detectlanguage client lib

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Resolved

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                Dates

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                  Updated:
                  Resolved:

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