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  1. Nuxeo ECM Build/Test Environment
  2. NXBT-1639

Automate Queue Sweep Reminders

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    Details

    • Type: Epic
    • Status: Resolved
    • Priority: Minor
    • Resolution: Won't Do
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None

      Description

      This epic is about automating what support team is doing every day:

      1. checking the queues for inactive tickets and sending reminders in localized language
      2. closing a ticket and sending a notification in a localized language when the ticket is inactive for too long
      3. checking tickets for Feedback Required status on tickets where the customer answered and explaining them how to proceed (localized)

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            • Assignee:
              Unassigned
              Reporter:
              ffischer Frantz Fischer
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