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  1. Nuxeo Elements
  2. ELEMENTS-895

Video player does not work in Safari (Web UI)

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Major
    • Resolution: Duplicate
    • Affects Version/s: 2.2.0, 2.4.0, 3.0.0
    • Fix Version/s: 2.2.29, 2.4.3, 3.0.0
    • Component/s: Viewers

      Description

      1. install nuxeo
      2. install DAM addon
      3. install WEB UI addon
      4. login with Chrome
      5. create a workspace
      6. create a Video document
      7. attache a video
      8. wait for the processing to complete (check ffmpeg is not running any longer)
      9. refresh the document
      10. try to read the video through the player
      11. observe it works
      12. try the preview
      13. try to read the video through the player
      14. observe it works
      15. now try both reads using Safari it fails (see attached screenshots)

      Expected behavior: the preview should work in Safari as it does in Chrome.
      Note: this does not happen in 8.10 and works fine.
      Note 2: this also happens in JSF (see NXP-26982)

        Attachments

        1. videoReady.png
          videoReady.png
          234 kB
        2. safariInactivePlayer4.png
          safariInactivePlayer4.png
          753 kB
        3. safariInactivePlayer3.png
          safariInactivePlayer3.png
          749 kB
        4. safariInactivePlayer2.png
          safariInactivePlayer2.png
          595 kB
        5. safariInactivePlayer.png
          safariInactivePlayer.png
          591 kB

          Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. NXP-24299 fix pixel format in mp4 conversion to ensure cross browser compatibility

          • Critical - Crashes, loss of data, severe memory leak.
          • Resolved

          Bug - A problem which impairs or prevents the functions of the product. NXP-26982 Video player does not work in Safari (JSF)

          • Major - Major loss of function.
          • Resolved

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                Dates

                • Created:
                  Updated:
                  Resolved: