BreatchWatcher keeps sending reminders on paused tickets

Tickets at risk reminders should not be sent outside of working hours.

The current filter is:

project = SUPNXP AND issuetype NOT IN ('Nuxeo Cloud Deployment', 'Nuxeo Cloud Outage') AND cf[10894] <= '4h' AND cf[10894] != breached() AND cf[10894] != paused()

To clarify the situation, paused means the SLA is paused due to a condition but NOT relative to the working hours.

For this we should use the withinCalendarHours function:
https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html#UsingJQLqueriesspecifictoSLAs-Findissuesthathavepaused,completedandarestillrunninganSLAclock

Unfortunately withinCalendarHours is only available from JIRA Service Desk addon version 3.2.0:
https://jira.atlassian.com/browse/JSDSERVER-4716?page=com.atlassian.jira.plugin.system.issuetabpanels%3Achangehistory-tabpanel

The current version installed on JIRA is 2.3.6.

This means, it needs to wait first for JIRA to be upgraded.
According to SUPINT-611, the upgraded JIRA will have Sercice Desk 3.2.6 installed which should be enough.

Then the correct query will be:

project = SUPNXP AND issuetype NOT IN ('Nuxeo Cloud Deployment', 'Nuxeo Cloud Outage') AND cf[10894] <= '4h' AND cf[10894] != breached() AND cf[10894] = withinCalendarHours()