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  1. Nuxeo ECM Build/Test Environment
  2. NXBT-1419

Send a reminder email for ticket closure when a new HF is released

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    Details

    • Type: Task
    • Status: Resolved
    • Priority: Minor
    • Resolution: Won't Do
    • Affects Version/s: NXP-6.0, NXP-7.x, NXP-8.x
    • Fix Version/s: NXP-6.0, NXP-7.x, NXP-8.x
    • Component/s: None

      Description

      Currently, each ticket owner should close his/her opened tickets when a related NXP has been fixed and the matching HF has been released.
      This is a tedious task, time consuming, and can lead to leftover tickets.

      1. Ideally a script could access the release note page of the HF available in JIRA and parse it to get the fixed issues list.
      2. Then it could resolve the SUPNXP tickets and retrieve the assignee
      3. One reminder per assignee should be sent compiling all the tickets one has to close
      4. It could also contain templates in FR/EN so that assignees just have to copy/paste. Or it could directly insert a private update into the ticket and let the user make it public or delete if not needed.
      5. automatically closing the ticket in this case could be tricky and lead to false positives. What to do with tickets with multiple NXPs ? (Or for whatever reason the ticket should not be closed yet)
      6. also, a mailing list could be added in CC to handle those reminders for people who cannot do this cleaning

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