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Type:
Bug
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Status: Resolved
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Priority:
Minor
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Resolution: Fixed
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Affects Version/s: 10.4.3
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Fix Version/s: 10.4.5, 10.5.0, nuxeo-11.0.0, nuxeo-2021.2.0
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Component/s: ARender
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Tags:
A customer is having the issue where when there is higher volume of users NEV won't render the previews Here are the steps and times below of the failed previews:
| When (Date/Time) & Frequency | Number Reported by users impacted | Document Type | Description | Issue / Error Message |
| Every Day | >10 Users | Underwriting, Claim | Loading Doc View tab<--doc eventually loads 1. Search for and view a Underwriting Doc 2. Note message shown and no doc loads 3. Click on/off other doc (multiple times if needed) to get desired doc to eventually loads |
In the arender viewer at the bottom right Message: “Notifications - Loading document is taking time…Try to download the document if you do not want to wait” |
- depends on
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NEV-403 Update ARender version to 4.2.0.NX1.6
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- Resolved
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- links to
