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  1. Nuxeo Enhanced Viewer
  2. NEV-399

NEV - Preview - Won't render preview

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      Description

      A customer is having the issue where when there is higher volume of users NEV won't render the previews Here are the steps and times below of the failed previews:

       

       

      When (Date/Time) & Frequency Number Reported by users impacted Document Type Description Issue / Error Message
      Every Day >10 Users Underwriting, Claim Loading Doc View tab<--doc eventually loads
      1. Search for and view a Underwriting Doc
      2. Note message shown and no doc loads
      3. Click on/off other doc (multiple times if needed) to get desired doc to eventually loads
      In the arender viewer at the bottom right
      Message: “Notifications - Loading document is taking time…Try to download the document if you do not want to wait”

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                  Resolved:

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